Informativa sui rimborsi

Return and Refund Policy

Overview:
We want you to be fully satisfied with your purchase, and we strive to offer the highest quality products. However, due to the personal and hygienic nature of many of our items, there are certain restrictions on returns and refunds.

1. Returns Eligibility

• Retail Products: We accept returns within 14 days of purchase, provided the product is unused, unopened, and in its original packaging. Items must be in resalable condition.
• Professional Range Products: These are generally non-returnable unless they are unopened and unused. Returns will be accepted if there is a manufacturing defect or error in processing your order.
• Exceptions: We do not accept returns on items such as opened or used hair products, grooming tools, or items marked as "final sale."

2. Process for Returns

• To initiate a return, please contact our Customer Service team at [help@andreaamighetti.com] with your order number, the product you wish to return, and the reason for the return.
• If your return is approved, we will issue a return authorisation and instructions on how to return the item.
• Return Shipping Costs: The customer is responsible for return shipping.

3. Refunds

• Refunds will be processed to the original payment method once the returned product has been inspected and confirmed to be eligible.
• Processing Time: Refunds may take 7–14 business days to process, depending on your payment method and financial institution.
• Please note that shipping fees are non-refundable, except in cases of product defects or errors on our end.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order for an exchange or refund. We will cover the return shipping costs for defective items.